Customer Care Hours:

Our customer care hours are from:

Monday - Friday: 6am to 4pm 
Closed Saturday - Sunday 

You can contact us via the following methods:

LINE ID: @gatorztaiwan

Email: customerservice@gatorztaiwan.com

Contact: 

 

Lifetime Limited Warranty

Gatorz’ hand crafted, American Made sunglass frames are warranteed against defects due to materials or workmanship. Our frames are made from aircraft quality, military grade aluminum and stainless steel components. Gatorz will repair or replace - with an identical or reasonably equivalent style at our discretion - any frame that is deemed to possess a materials or manufacturing defect for the lifetime of the frame. This warranty is void if the original lenses or frames are altered by the consumer, run over by a tank, recovered from the bottom of the ocean, thrown out of plane or other unreasonable use.

One Year Limited Warranty

For everything outside of our Lifetime Limited Warranty, loss of hinge-screws, nose pieces, and nose piece screws will be repaired or replaced for the 1^st year after the purchase of your Gatorz eyewear. 

Lens Replacement and parts

Scratched lenses, which occurs during normal use, are not covered by our Lifetime Limited or One Year Limited Warranties. In this case, we have developed a repair program through which new lenses can be replaced and your Gatorz frames reconditioned (see repair policy and instructions). Replacement parts and maintenance kits can be purchased on the Gatorz website.

Returns/Exchanges:

30 DAY RETURN POLICY
If for any reason, you are not totally happy and fully satisfied with our products, All Gatorz products, bought on gatorz.com, can be returned for a full refund within 30 days of the delivery date.

 

SHIPPING
You will receive an email with an invoice when your order has been shipped. Please note that there is no shipping on Saturday, Sunday, and holidays.

Shipping Rates:

Taiwan Shipping

• USPS First Class (estimated 3-7 business days) - Free
• USPS Priority (estimated 3-5 business days) - $8.99
• UPS 2nd Day Air (estimated 2 business days) - Depending on locations. Rates will be provided during checkout

 

Website Security:
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name, and address so only we can decode your information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, as a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our website. By purchasing online, you do so at your own risk. Please view our Privacy Policy for more information on our website security.